Frequently asked questions to help you buy a voucher, a gift box or an item - LE CLOS DES SENS
Are gift boxes sent immediately after purchase?
The sending of your gift box is immediate by email after purchase. You can also opt for postal delivery. The gift boxes from LE CLOS DES SENS offer a wide range of services to give, with the guarantee of the best rate and the possibility of customization.
Is it possible to come to your establishment to purchase a gift box?
The gift boxes from LE CLOS DES SENS are available for purchase directly on our e-commerce website. You can also acquire them directly at our establishment located on the heights of Lake Annecy, where you will enjoy a unique experience combining starred gastronomy and an exceptional stay at LE CLOS DES SENS.
Can the gift check be sent directly to the beneficiary without showing the amount?
At LE CLOS DES SENS, you can send the gift voucher directly to the recipient without displaying the amount. To do this, select the 'Hide the amount' option when placing your order.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
When you make your purchase, you can choose to send the box by email, by mail, or to pick it up in person. Le Clos des Sens also offers immediate email delivery for last-minute purchases. These options are available when finalizing your order at Le Clos des Sens.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, with instant delivery by email or postal mail, at the best guaranteed rate. Take advantage of this opportunity to please several people with the restaurant and stay gift boxes from Le Clos des Sens.
How do I create a group fund and invite people?
To create a group gift and invite people to contribute to the purchase of a gift box, select the dedicated option during your order. You can then share the group gift by email or via a personalized link. The group gift is available for the LE CLOS DES SENS gift boxes in Annecy.
How can I choose the amount for a gift card?
The amount of the gift voucher is freely chosen by you among the available options. You can select the amount that suits your budget to offer a gastronomic experience or an exceptional stay at Le Clos des Sens.
How can I log in to my account?
To access your account on our website, go to the login page and enter your email address and password. If you have forgotten your password, use the reset option available on the page. You will then be able to manage your gift boxes for Le Clos des Sens in Annecy.
How can I empty my cart?
To empty your cart on our website, click on the cart icon located at the top right of the page, then select the 'Empty Cart' option. You can then start over selecting gift boxes for an unforgettable stay or dinner at LE CLOS DES SENS.
Can I purchase multiple gift vouchers at the same time?
You can absolutely purchase multiple gift boxes at the same time to offer exceptional moments to your loved ones. All the boxes will be included in your order and you can customize them according to your wishes at LE CLOS DES SENS.
How do I remove a gift box from my cart?
To remove a gift set from your cart, click on the delete icon next to the item in question. You can also empty your entire cart using the dedicated option, directly on our LE CLOS DES SENS website.
How do I purchase or give a gift box?
To offer a gift box, select the box of your choice, add it to the cart and finalize your order online. You can customize the box with a message and benefit from immediate delivery by email or postal mail, with a guaranteed rate and customizable boxes according to your wishes at Le Clos des Sens.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, our gift vouchers at Le Clos des Sens allow the recipient to freely choose among our various services, whether it's a gastronomic dinner, a stay, or a combination of both, for a tailored experience in Annecy.
Can I modify or cancel my order?
Modifications or cancellations of your order depend on the specific conditions of each gift box. The gift boxes from LE CLOS DES SENS offer flexibility to book your dates according to the availability of the establishment LE CLOS DES SENS.
Is the gift box customer service reachable by email?
You can send us an email for any questions regarding your gift box. Our team is committed to responding to you within 48 business hours, for a serene experience at Le Clos des Sens.
Is the gift box customer service reachable by phone?
The customer service of LE CLOS DES SENS is available by phone from Monday to Friday, 9 AM to 6 PM. You can also email us or use our online form.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal account on the Clos des Sens website. Log in with the credentials provided at the time of purchase to track your order.
Is there an online chat available for questions about gift boxes?
The online chat is available on our website to answer your questions about the gift boxes. Opening hours are specified on the contact page of LE CLOS DES SENS.
Is there a dedicated customer service for gift boxes?
LE CLOS DES SENS provides you with a dedicated customer service for any questions regarding your gift box, whether for a reservation or information about the services offered. You will enjoy a unique experience combining star gastronomy and an exceptional stay, with 5-star rooms and a vegetable and lacustrine cuisine awarded three stars by the Michelin guide. Make the most of your stay at LE CLOS DES SENS.
Is there a dedicated FAQ for gift boxes?
This FAQ will guide you on how to use your gift box at LE CLOS DES SENS. You will find practical information about booking, validity, and included services to fully enjoy your gastronomic and hotel experience at our establishment LE CLOS DES SENS.
Is spa access included in my gift box?
The LE CLOS DES SENS gift boxes do not include access to the spa. To enjoy this service, you can opt for an exceptional stay like the Sens'Ations gift box, which offers a moment of relaxation and serenity.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a LE CLOS DES SENS gift box benefits from the same services as other customers, subject to the conditions of the establishment LE CLOS DES SENS.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box or in the accompanying information booklet. This way, you can fully enjoy your gastronomic experience and your stay at Le Clos des Sens in Annecy.
Is parking included in my gift box?
Parking is not included in the LE CLOS DES SENS gift boxes in Annecy. To fully enjoy your stay, please arrange suitable parking when making your reservation at our establishment LE CLOS DES SENS.
Is breakfast included in my gift box?
Breakfast is included in the LE CLOS DES SENS stay packages in Annecy, allowing you to fully enjoy your gastronomic and relaxation experience. This way, you can start your day deliciously in our establishment LE CLOS DES SENS.
Is special attention given to the recipient of a gift box?
LE CLOS DES SENS welcomes gift box beneficiaries with special attention, offering them a unique experience combining starred gastronomy and exceptional stay. You will enjoy a gastronomic dinner, an overnight stay in an elegant room, and a delicious breakfast, all in a serene and relaxed setting. This unforgettable interlude is perfect for all occasions at LE CLOS DES SENS.
Is a welcome drink included in my gift box?
The welcome drink is included in the "Grande fête" Discovery gift box at LE CLOS DES SENS. This service is not mentioned for the other gift boxes.
Should we bring towels to the Spa?
The towels are provided by the establishment LE CLOS DES SENS.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your preferences. Our restaurant and stay gift boxes in Haute-Savoie offer a wide range of options to meet your specific needs, directly from our official LE CLOS DES SENS store.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital version by email or in paper version by mail, depending on your preferences. The boxes are customizable and you benefit from immediate email delivery for last-minute purchases, at Le Clos des Sens.
Do you offer preferential rates for bulk purchases?
Decreasing rates apply for bulk purchases of gift boxes at LE CLOS DES SENS. A personalized quote is established based on the ordered volume, for a guaranteed and advantageous rate at LE CLOS DES SENS.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for employee committees, with preferential rates and customization options, for restaurant and stay gift boxes in Haute-Savoie at Le Clos des Sens.
How do I correct an incorrect email address for a gift box?
Updating an incorrect email address on a gift box is possible by providing the order number and the new details. This modification is subject to the conditions of our establishment LE CLOS DES SENS.
How can I leave a review for my gift box?
You can share your experience by leaving a review in your customer account. The evaluation terms are specified during your reservation at Le Clos des Sens.
How can I contact the store?
For any questions regarding our gift boxes or services, you will find the necessary information directly on our official website. Our gift boxes can be sent immediately by email or postal mail, with customization options for each occasion. Take advantage of our guaranteed best price to discover or offer an exceptional moment at Le Clos des Sens in Annecy.
Is there a dress code for the gift box?
Le Clos des Sens in Annecy offers a starred gastronomic experience and an exceptional stay. For dinner at the three-starred restaurant, elegant attire is recommended to respect the refined atmosphere of the establishment LE CLOS DES SENS.
From what age can I get a treatment?
The minimum age to receive a treatment at Le Clos des Sens depends on the establishment's conditions. Perched on the heights of Lake Annecy, Le Clos des Sens offers a unique experience combining star-rated gastronomy and an exceptional stay, with 5-star rooms and 3-star Michelin vegetarian and lacustrine cuisine.
Is it absolutely necessary to make a reservation?
To enjoy your gift box at LE CLOS DES SENS, a reservation is required. The beneficiary can choose their stay dates and book directly with the establishment LE CLOS DES SENS.
How can one access the hotel from the airport?
To access the hotel LE CLOS DES SENS from the airport, you can use public transportation or a taxi service. The establishment is located on the heights of Lake Annecy, offering a breathtaking view and a serene atmosphere.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility at Le Clos des Sens depends on the establishment's facilities. Perched on the heights of Lake Annecy, Le Clos des Sens offers 5-star rooms and a unique gastronomic experience, but it is important to check the specific arrangements for people with reduced mobility. For an exceptional stay, a full Sensations experience awaits you at Le Clos des Sens.
Are pets allowed in the establishment?
LE CLOS DES SENS accepts pets, subject to the specific conditions of the establishment. For a peaceful stay, it is recommended to check the terms directly with LE CLOS DES SENS.
Where can I find the menus?
The menus of the triple-starred restaurant LE CLOS DES SENS are available on the detailed sheet of each gift box or directly on the establishment's website. There, you will discover the creative cuisine that enhances local treasures, offered by LE CLOS DES SENS.
What are the hours of operation?
The opening hours of the restaurant and hotel vary depending on the day and the season. For a gastronomic dinner or a stay, you can enjoy the services of Le Clos des Sens in Annecy.
Is there parking available near the establishment?
LE CLOS DES SENS has a private parking lot for its customers. You can thus park your vehicle in complete tranquility during your stay at our establishment LE CLOS DES SENS.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from LE CLOS DES SENS can be sent immediately by email or delivered by mail according to your preference. You benefit from instant email delivery for last-minute purchases, with the guarantee of the best rate and the possibility to personalize your gift box. Take advantage of this flexibility to offer an unforgettable moment at our establishment LE CLOS DES SENS.
Is postal delivery offered?
Yes, we offer postal delivery of our gift boxes. You can choose between immediate email delivery or postal delivery according to your preference, with a guaranteed best rate and possible customization, at our establishment LE CLOS DES SENS.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for stays and gastronomic experiences. For additional items, you can check the services offered by our establishment LE CLOS DES SENS.
Is the gift box available in physical format?
The LE CLOS DES SENS gift box is available in physical format, but you can also choose immediate email delivery for instant dispatch. You also have the option to customize your box according to your preferences, directly from our official LE CLOS DES SENS store.
Is the box presented in a neat packaging?
The gift boxes from LE CLOS DES SENS are presented in an elegant and carefully crafted packaging, ready to give for an unforgettable experience. Each box is carefully wrapped to reflect the luxury and quality of our establishment LE CLOS DES SENS.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box at LE CLOS DES SENS. Email delivery is immediate, allowing for quick presentation to the recipient.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient during your order. The box is available for immediate dispatch by email or by post, depending on your preference. Take advantage of this option to offer a unique experience at Le Clos des Sens in Annecy.
Do you deliver gift boxes internationally?
The gift boxes from LE CLOS DES SENS are available for international delivery. Shipping costs and times vary depending on the destination, with options for immediate email delivery or postal delivery. The boxes are customizable and offer the best guaranteed rate for an exceptional stay in Haute-Savoie, LE CLOS DES SENS.
What are the delivery times for gift boxes by mail?
The delivery times for gift boxes by post are 2 to 5 business days. You can also choose to send them immediately by email for instant delivery at our establishment LE CLOS DES SENS.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The gift boxes from LE CLOS DES SENS offer the possibility of immediate delivery by email or postal mail, according to your preferences. Take advantage of this flexibility to offer an unforgettable moment to your loved ones, with the guarantee of the best price at LE CLOS DES SENS.
Is express delivery available?
Immediate email sending of your gift box is available for express delivery at LE CLOS DES SENS.
How can I track my order?
To track your order, log in to your account on our website. You will find all the necessary information regarding your purchase of a gift box at Le Clos des Sens.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail according to your preferences. Email delivery is immediate, ideal for a last-minute offer. Take advantage of this practical option with LE CLOS DES SENS.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is 3 to 5 business days. For immediate delivery, you can choose to send it by email, available at Le Clos des Sens.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at LE CLOS DES SENS, your gift box remains valid for a new reservation according to the conditions of the establishment LE CLOS DES SENS.
Can my gift box be extended if not used?
The extension of your gift box at Le Clos des Sens depends on the establishment's conditions. Gift boxes offer flexibility to book your dates at your convenience, but it is important to check the specific terms at the time of booking. Enjoy your experience at Le Clos des Sens to the fullest.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on availability and specific conditions at the time of booking. You can enjoy various packages, such as the 'Immersion' stay or the 'Grande Fête' discovery, according to your preferences. The terms are specified at the time of booking at our establishment LE CLOS DES SENS.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box at LE CLOS DES SENS depends on the establishment's conditions. You can cancel your reservation according to the terms indicated at the time of purchase of your gift box.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment LE CLOS DES SENS.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations made with a gift box depends on the conditions specified during your reservation at Le Clos des Sens.
Is it possible to reschedule without fees with a gift box?
Rescheduling is possible depending on availability and the conditions of your gift box, to be used during your stay at Le Clos des Sens in Annecy.
Can I convert my gift box into a gift card?
The gift boxes from LE CLOS DES SENS cannot be converted into gift certificates. You can use them to book a gastronomic experience or a stay at our establishment LE CLOS DES SENS.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Le Clos des Sens offers special gift boxes for events like Valentine's Day, Christmas, or weddings. Discover our online selection to find the ideal offer to give, with gastronomic experiences and exceptional stays in Haute-Savoie, at Le Clos des Sens.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, including birthdays, weddings, or gatherings with friends. Our discovery and culinary immersion gift boxes provide unique experiences for unforgettable moments, to be enjoyed at Le Clos des Sens in Annecy.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by LE CLOS DES SENS are official and guaranteed without intermediaries, thus providing you with authentic experiences and a guaranteed best price.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the Clos des Sens gift boxes correspond to those offered by the establishment, such as 5-star room stays, gastronomic dinners at the 3* Table, and unique culinary experiences. You can offer or enjoy these unforgettable moments with complete peace of mind, guaranteed to live an exceptional experience at the Clos des Sens.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on availability and reservation conditions at the time of booking. LE CLOS DES SENS offers unique gastronomic and stay experiences, and services can be adapted according to wishes and availability, within the limits of the services offered by the establishment LE CLOS DES SENS.
Is it possible to pay for a gift box by bank transfer?
Le règlement par virement bancaire est possible pour l'achat d'un coffret cadeau au Clos des Sens. Le paiement est sécurisé et vous bénéficiez du meilleur tarif garanti directement auprès de l'établissement LE CLOS DES SENS.
Is online payment secure?
Le Clos des Sens uses a secure payment system to ensure the protection of your banking data when purchasing your gift boxes.
Is payment via group or shared payment possible?
Le paiement en cagnotte ou partagé n'est pas proposé pour les coffrets cadeaux du Clos des Sens. Vous pouvez régler votre commande par carte bancaire, virement ou PayPal selon les options disponibles lors de votre achat, dans notre établissement LE CLOS DES SENS.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer an exceptional gastronomic and hotel experience at LE CLOS DES SENS, with varied options such as the gourmet dinner or the relaxing stay. Each box allows you to enjoy unique services, such as our starred vegetable and lacustrine cuisine, at our establishment LE CLOS DES SENS.
Is it possible to pay in installments?
The pay-in-installments option is not available for the LE CLOS DES SENS gift boxes in Annecy.
Is the payment deducted immediately upon ordering?
Le paiement pour un coffret cadeau du Clos des Sens est débité immédiatement lors de la commande. Vous bénéficiez d'un envoi instantané par mail pour une utilisation rapide, avec un meilleur tarif garanti et la possibilité de personnaliser votre coffret selon vos envies, directement auprès de notre établissement LE CLOS DES SENS.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for their purchases of gift boxes at Le Clos des Sens.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments made on our site are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at LE CLOS DES SENS.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account. All the necessary information is available at the time of your purchase, for a Clos des Sens gift box in Annecy.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
LE CLOS DES SENS accepts payments by credit card, PayPal, Apple Pay, and Google Pay for your gift boxes. You thus benefit from a secure transaction and immediate email delivery, for a gift offered with complete simplicity. Enjoy this unique experience at our establishment LE CLOS DES SENS.
Can I receive an invoice after my purchase?
An invoice will be sent to you by email after your purchase at LE CLOS DES SENS. You can also find it in your customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. Payments are secure, and you benefit from the best guaranteed rate directly from LE CLOS DES SENS establishment.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box at LE CLOS DES SENS. Check its validity and usage in the general terms and conditions of our establishment LE CLOS DES SENS.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box at LE CLOS DES SENS, you can pay by credit card, PayPal, or bank transfer. The payment is secure and you benefit from the best guaranteed rate directly from the establishment LE CLOS DES SENS.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes. Payment methods are specified during the order, at our establishment LE CLOS DES SENS.
Is it possible to add a personalized message to the gift box?
You can add a personalized message when placing your order for your gift box at LE CLOS DES SENS. This message will be included with the gift box you give, adding a unique and thoughtful touch. Take advantage of this option to make your gift even more special, directly from our official LE CLOS DES SENS store.
Can we add options to your gift box offers?
The gift boxes from LE CLOS DES SENS can be customized to your liking, with a wide range of options available for each offer. You can choose and customize your gift box directly at the time of purchase, with the guarantee of the best price at LE CLOS DES SENS.
Do you offer premium packaging for gift boxes sent by mail?
We offer premium packaging options for your gift boxes sent by mail, to enhance your gift. You can choose the packaging during your online order, for an extra touch of luxury and customization at Le Clos des Sens.
Can a gift box be customized for a special occasion (birthday, wedding...)?
The Clos des Sens gift boxes can be personalized with a message to mark a special occasion like a birthday or a wedding, for a unique and memorable experience at Clos des Sens.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online at LE CLOS DES SENS, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment LE CLOS DES SENS.
If a paper gift box is lost, can you issue a new one?
In case of loss of your LE CLOS DES SENS paper gift box, a duplicate can be sent to you subject to availability. The digital gift box is also a practical and immediate alternative.
Can partially used gift boxes be refunded?
Partially used gift boxes from Le Clos des Sens are non-refundable. This policy applies to all our gift boxes to ensure our customers' satisfaction.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is quite possible to exchange a LE CLOS DES SENS gift box for another of equal or greater value, according to the establishment's exchange conditions. Gift boxes offer flexibility to customize your offer according to your wishes, with immediate delivery by email or by mail for added convenience. Take advantage of this opportunity to offer a unique experience at LE CLOS DES SENS.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the purchase of a LE CLOS DES SENS gift box, as it involves service provisions. The gift box is non-exchangeable and non-refundable, in accordance with our general terms and conditions of sale.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the general terms and conditions of the gift box at LE CLOS DES SENS. Cancellation is possible according to the conditions specified at the time of purchase, in our establishment LE CLOS DES SENS.
What should I do if the received box is damaged or contains an error?
If your LE CLOS DES SENS gift box is damaged or contains an error, please send us a photo of the affected box. We will process your request promptly according to the establishment's conditions.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for a gift box depend on the purchase terms. At LE CLOS DES SENS, the boxes are customizable and sent immediately by email, but refunds are not possible once the order is validated.
What happens if the recipient couldn't use the gift box before its expiration date?
If the recipient was unable to use their gift box before the expiration date, it can no longer be used. We recommend checking the validity conditions at the time of purchase to know any possible extension options at LE CLOS DES SENS.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the specific conditions of LE CLOS DES SENS in Annecy. The details are specified at the time of purchase, in our establishment LE CLOS DES SENS.
How can I redeem the cashback?
To use your gift box, you can book your dates directly with LE CLOS DES SENS. The gift box is sent immediately in digital format, allowing you to quickly enjoy your gastronomic and stay experience in Haute-Savoie.
What is the processing time for a refund after I make a request?
The refund deadlines depend on the conditions of your purchase. At LE CLOS DES SENS, we guarantee a refund within 14 days after validation of your request, subject to the terms of use of your gift box.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift boxes purchased for LE CLOS DES SENS are neither exchangeable nor refundable. Terms of use are specified at the time of purchase.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for the gift boxes at LE CLOS DES SENS. For example, the 'Immersion' stays are only available from Tuesday to Thursday. Check the available dates when making your reservation at our establishment LE CLOS DES SENS.
Is booking with a gift box subject to availability?
The reservation with a gift box at LE CLOS DES SENS is subject to the availability of the establishment. To fully enjoy your gastronomic and stay experience, we recommend that you book your dates quickly. Take the opportunity to discover our 5-star rooms and our vegetable and lacustrine cuisine, awarded three stars by the Michelin guide, at our establishment LE CLOS DES SENS.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password. Enjoy your experience at Le Clos des Sens in Annecy.
Do I need the gift box number to make a reservation with a gift box?
To book at LE CLOS DES SENS with a gift box, you will need the number of your gift box. This number is required to validate your reservation at our establishment LE CLOS DES SENS.
Can I use my gift box on the weekend?
The use of your gift box at LE CLOS DES SENS on the weekend depends on the establishment's availability. The 'Immersion' and 'Sens'Ations' stays are offered from Tuesday to Thursday, while the 'Discovery - Great Party' can be booked depending on availability. For an unforgettable moment, check the conditions of your gift box at LE CLOS DES SENS.
Can I use my gift box on holidays?
The use of your gift box at LE CLOS DES SENS may vary depending on the establishment's availability. The stays offered are generally available on weekdays, from Tuesday to Thursday, but it is advisable to check the exact dates directly with the establishment LE CLOS DES SENS.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment LE CLOS DES SENS. You can book your dates directly with the establishment to fully enjoy your experience.
Can I book online with my gift voucher?
To book with your gift box at LE CLOS DES SENS, you can choose your dates directly with the establishment. The box offers the flexibility to book according to availability and the conditions specified at the time of purchase, in our establishment LE CLOS DES SENS.
Can I make a reservation by phone with my gift box?
Telephone reservations are possible with your gift box at LE CLOS DES SENS in Annecy. You can enjoy a relaxing stay and a gastronomic experience at our establishment LE CLOS DES SENS.
Can I make a reservation by email with my gift box?
Email reservation with a gift box is possible at LE CLOS DES SENS. You can choose from different experiences, such as the 'Immersion' stay or the 'Grande Fête', to enjoy the starred gastronomy and 5-star rooms of our establishment LE CLOS DES SENS.
Is it possible to modify my gift box to a gift box of equal or lesser value?
It is possible to modify your gift box to a box of equal or lesser value, subject to the establishment's conditions. The gift boxes from Le Clos des Sens offer great flexibility to adapt to your wishes, with possible customization according to availability. Enjoy this unique experience at Le Clos des Sens.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher at LE CLOS DES SENS. Any additional charges or options are at your expense. Details of the services are available on the official website of the establishment LE CLOS DES SENS.
Is my gift box personalized?
Your gift box is personalized and bears the name of the beneficiary indicated at the time of purchase. It is valid for a unique experience combining starred gastronomy and an exceptional stay at Le Clos des Sens in Annecy.
Can my gift box be used all at once?
Your gift box can be used in one go to fully enjoy a gastronomic experience and an exceptional stay at LE CLOS DES SENS in Annecy. You can book your dates directly with the establishment LE CLOS DES SENS.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for services at LE CLOS DES SENS in Annecy. It allows you to enjoy a unique experience combining starred gastronomy and an exceptional stay at our establishment LE CLOS DES SENS.
Is my gift box valid in only one establishment?
Your gift box is valid for a unique experience at LE CLOS DES SENS in Annecy, combining starred gastronomy and an exceptional stay. It allows you to enjoy a gastronomic dinner, an overnight stay in an elegant room, and a delicious breakfast at our establishment LE CLOS DES SENS.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the conditions of the establishment LE CLOS DES SENS.
Can someone else use my gift box?
Your gift box is personal and reserved for your exclusive use. It can only be used by you, the beneficiary indicated on the box, during your stay at Le Clos des Sens in Annecy.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay at Le Clos des Sens, depending on the services chosen and the establishment's conditions. The details are specified on your gift box.
Is an ID required upon arrival when using a gift box?
Upon your arrival at LE CLOS DES SENS, you may be asked to present an ID to validate your reservation made with a gift box. This procedure is common to ensure the safety and tranquility of all our guests at LE CLOS DES SENS.
Do you accept pets?
Le Clos des Sens does not accept pets in its establishment.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at LE CLOS DES SENS, log in to your account and follow the instructions on our website. You will be able to choose your dates and enjoy your exceptional gastronomic and hotel experience at our establishment LE CLOS DES SENS.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box at Le Clos des Sens. You can place an order as a guest, while enjoying our guaranteed best price and secure payment.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several installments, depending on availability and reservation conditions at the time of your visit. Make the most of the exceptional gastronomic and stay experience offered by our establishment LE CLOS DES SENS.
What are the check-in and check-out times?
The check-in and check-out times at Le Clos des Sens are usually set from 3 PM for check-in and until 12 PM for check-out. These times may vary according to the conditions of your gift box, which you can consult before your stay at Le Clos des Sens.
What services are included in a gift certificate?
With a gift voucher from Le Clos des Sens, you can enjoy all the services offered by the establishment, such as a gourmet dinner, an overnight stay in an elegant room, or a delicious breakfast. The details of the included services depend on the chosen package and are specified upon reservation. Enjoy this unique experience at Le Clos des Sens.
What is the difference between a gift box and a free amount voucher?
A gift box from LE CLOS DES SENS allows you to choose from predefined experiences, such as a gastronomic dinner or an overnight stay, while a voucher with a free amount gives you the freedom to pay for a service of your choice up to the selected amount. Take advantage of these options to enjoy an unforgettable moment at our establishment LE CLOS DES SENS.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are clearly stated on our website. You can consult them before your purchase to know the reservation and usage terms. Enjoy the unique experience offered by LE CLOS DES SENS.
How do I use a gift box during booking?
To use your gift box at Le Clos des Sens, book directly with the establishment by mentioning your unique code. Specific conditions, such as availability and booking terms, are detailed upon purchase of the box. Fully enjoy your gastronomic and stay experience at Le Clos des Sens.
Can the gift box be transferred to a third party?
The LE CLOS DES SENS gift box can be given to a third party. Simply indicate this during the order or modify the beneficiary directly on your account, at our establishment LE CLOS DES SENS.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the establishment's conditions. LE CLOS DES SENS gift boxes offer a unique experience combining star gastronomy and an exceptional stay in Annecy. You can choose from various gift boxes to offer an unforgettable moment, with customization options and immediate email delivery for last-minute purchases.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the purchase, at our establishment LE CLOS DES SENS.
What is the validity period of a gift box?
The gift boxes from LE CLOS DES SENS are valid for 1 year from the date of purchase. This duration allows you to fully enjoy the gastronomic and accommodation experience offered by our establishment LE CLOS DES SENS.
Are children allowed?
Le Clos des Sens in Annecy welcomes children, but it is recommended to check the specific conditions of the establishment to ensure that your stay meets your expectations. Enjoy a family moment in an exceptional setting at Le Clos des Sens.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient does not spend the entire value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment will be required according to the conditions of the establishment LE CLOS DES SENS.
Is the spa access private?
Access to the spa at Le Clos des Sens depends on the conditions of the chosen gift box. For an exceptional stay, you can enjoy our 5-star rooms and our Vegetal and Lacustrine cuisine, which has 3 stars in the Michelin guide. Enjoy this unique experience combining starred gastronomy and relaxation at Le Clos des Sens.
What types of gift boxes do you offer?
Nous proposons des coffrets cadeaux pour des séjours gastronomiques, des dîners étoilés, ou des nuits en chambre 5 étoiles au Clos des Sens à Annecy. Les options incluent des expériences culinaires uniques, comme le séjour 'Immersion' avec une nuit et un dîner au restaurant triplement étoilé, ou le 'Séjour Sens'Ations' pour un moment d'exception. Ces coffrets sont personnalisables et offrent un envoi immédiat par mail ou par voie postale, avec le meilleur tarif garanti pour LE CLOS DES SENS.